Facebook Youtube Instagram Linkedin Tiktok

Privacy Policy

Last updated: 26 July 2025

SUP Travel Ltd (‘we’, ‘us’ or ‘our’) is committed to protecting your privacy and personal data. We operate under the franchise Not Just Travel – Scott Farmer, and The Travel Addict is a trading name of our franchise business.


This Privacy Policy explains how we collect, use, and protect your data when you engage with us—whether online, by phone, or in person—as part of our services as an authorised Not Just Travel Personal Travel Consultant.

 

1. When We Collect Information

  • We collect personal information when you:
    • Make a travel enquiry or booking
    • Contact us via phone, email, WhatsApp, web forms, or social media
    • Subscribe to our newsletter
    • Enter a competition, leave a review, or complete a survey

 

2. What We Collect and Why

  • We collect various types of data including identity, contact, financial, transactional, technical, usage, profile, and marketing data. We may also collect special category data (e.g., health or dietary requirements) with your explicit consent, where necessary to fulfil your travel booking.

 

3. Our Legal Basis for Using Your Data

  • Fulfilling a contract (e.g., a booking)
  • Consent (e.g., for marketing)
  • Legal obligations
  • Legitimate interests (e.g., customer service, improvements)

 

4. Who We Share Data With

  • Travel service providers (e.g., airlines, hotels)
  • Not Just Travel and Hays Travel group companies
  • Payment processors and IT providers
  • Government and regulatory authorities if required

 

5. Marketing Preferences

  • You will only receive marketing communications if you have opted in. You may unsubscribe or change preferences at any time using links in our messages or by contacting us directly.

 

6. Data Retention

  • We retain personal data only as long as necessary to fulfil travel arrangements, respond to complaints, or meet legal obligations. Data is then securely deleted or anonymised.

 

7. Your Rights

  • Access your personal data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

8. How We Keep Your Data Safe

  • We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or misuse.

 

9. Contact Us

  • If you have questions about this policy or your data, please contact:

 

10. Complaints

  • If you are unhappy with how your data has been handled, you can contact the ICO:
    • Information Commissioner’s Office
      Wycliffe House
      Water Lane
      Wilmslow
      Cheshire SK9 5AF

    • Helpline: 0303 123 1113
      Website: https://www.ico.org.uk